My experience with Dell...

My experience with Dell...

Few weeks ago I bought new laptop made be Californian’s company DELL. I bought Dell’s laptop for the reason that Dell’s products are coming from sunny California and there are producing.

Even that I was aware to overpay 20 percent of market price for this staff, I wanted be satisfied by indigenous American’s toy.

What was my surprise, when during cheeking carrier process on-line by DELL website I recognized that my laptop was manufactured in China.

Additionally I was a little disappointed when I trough reinstallation process, when a first time I built up the system after totally format disc partitions. Effectible I lost most of gadgets (extracts) were installed on my computer and does not attached to DVD or supplied any CD.

Finally I feel terrible embarrassed and in the result of my experience with Dell I am fed up to trust him.

Although I wanted forget my sad story, one day I received email from Dell called : “Customer Experience Survey Invitation”. Regarding to receive email they wish collect my experience and valuable feedback to provide better service. I am not a quite agree with Dell customer policy ,because except anybody did not ask me about my private time to spent for this survey ? How much is valuable my private 20 minutes spending on survey feedback for Dell ? I expect that Dell’s folk people are thinking – nothing ! – just do it, stupid customer !

I did not wait for an unanticipated present or letter from dell to motivate me to send feedback them , but I wanted to feel like significant customer whatever I can spend: three hundred or six hundred pounds for some electronic gadget.

I use to give feedback just in two cases: if the product I bought is superb, beyond my expectations and I am delighted customer “in the debt” or when produced for sell a substitute irritated me.

In my opinion, after few weeks tests and examination technically I can say that my Dell’s Laptop I bought is run of the mill, ordinary and common for their market niche placed more or less successfully.

In effect, Dell have not bought my trust and loyalty yet, therefore I am not convenient to spent any time and give them feedback. I think I am not obligated to do this when my delighted is not enough and company does not make a effort to give incentives for customers.

I suggest most strongly that Dell should think about everyone customer as a special person. In 21 century marketing is changing and evaluates to face to face business rules. Is not enough and tolerated send standard letter for mass customers to gain valuable market survey without significant effort to this way. I am totally opposite this incorrigible action deal with Dell on the market.